FAQ - Frequently Asked Questions
What are the shipping times for your products?
It takes us 2-4 days to process your order and then 2-3 weeks to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in La Coruña, Spain. Our international warehouse is located in China.
Do you provide product tracking/tracing information?
Yes, please wait 3 days after your order and ask us by email at moniveraas@gmail.com
Some items are missing from my order, what's happening?
Our products are shipped separately depending on your order. If it contains, for example, items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us a picture of the damaged item in question to the email address: email address and we will send you a similar replacement item as soon as possible.
Where are you?
We are located in La Coruña in Spain
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your package or would like to inquire about it, please contact us by email at the following address: moniveraas@gmail.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund for your order, we can of course make the payment, in the event that the appeal is made within 30 days of the order date and the products in question are not for sale. For more information, please read more about our refund policy refund policy link
It takes us 2-4 days to process your order and then 2-3 weeks to deliver it to you.
Do you ship worldwide?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in La Coruña, Spain. Our international warehouse is located in China.
Do you provide product tracking/tracing information?
Yes, please wait 3 days after your order and ask us by email at moniveraas@gmail.com
Some items are missing from my order, what's happening?
Our products are shipped separately depending on your order. If it contains, for example, items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us a picture of the damaged item in question to the email address: email address and we will send you a similar replacement item as soon as possible.
Where are you?
We are located in La Coruña in Spain
I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still think you need help tracking your package or would like to inquire about it, please contact us by email at the following address: moniveraas@gmail.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund for your order, we can of course make the payment, in the event that the appeal is made within 30 days of the order date and the products in question are not for sale. For more information, please read more about our refund policy refund policy link